It’s a nerve wracking experience to travel from a plane for the first time. However we are here to guide you through your journey as your comfort is our foremost duty. Here you can find useful tips to help you prepare for flying for the first time and get through each step to enjoy a stress-free flight.
Here you can also find the answers of some queries like how to cancel your flights, how to change your name on volaris tickets, how to reschedule and how to rebook your tickets etc. Let’s start.
Guidelines to travel for the first time-
- First important step to travel is to verify your documentation which Volaris is giving you as an option through the website and Volaris App.
- Booking your flight is another step after selecting your travel destination.
- Booking your flight through volarious app and Volaris website is far more easier than you can ever imagine.
- Volaris has three luggage options which includes zero, basic and plus. One can carry a luggage from 0 to 25 kgs depending on the selection of our plan.
- Last but very important step is to look for the flight that you booked.
Queries related to Volaris tickets-
We understand that when you are flying for the first time you have attends of questions regarding your boarding pass and the corrections related to them. Which is why we have a very flexible policy for you.
- Volaris Airlines Name Change policy- you have the option of changing the name on your ticket until 1:30 hours before your flight. You can contact a customer care service and pay the acquired fee for the task and do the needful. Only the minor spelling mistakes can be rectified by a department. Tickets are totally non transferable.
- Volaris Airlines cancellation Policy- you can easily cancel your reservation after the purchase of 24 hours and before 3 hours boarding the flight. Once checked in no refund and cancellation can be claimable. Also, you need to submit some details such as- Reservation Code, an alphanumeric combination corresponding to your reservation (known as PNR), full and correct name (as it appears on your PNR) and the e-mail you registered when you booked your flight.Additionally, you may be required to provide a copy of your official ID, bank account or any other document necessary to make the refund.
What is airport security filters?
After entering the airport one need to go through a process of security checking which is important for our Volaris passenger’s security as well-
- Every bag needs to go through an X-ray machine and a person need to go from a metal detector.
- You will provided by a tray on which you can put your electronic devices before entering into a metal detector.
- Wallet, coins, keys, rings, earrings, necklaces, bracelets, etc. are also need to be on tray.
- This whole process will take 10 to 30 minutes depending on the day and the rush.
How to know my seat and boarding gate?
This matter is not a topic of very if you are using our Volaris app-
- You can check your boarding gate on the airport screens or through the Volaris app, where you can check up-to-date information on the status of your flight at any time.
- You can check your seat number on your e pass which is Volaris app.
Read Also: How to Change Date on Volaris flight Ticket?
- Before entering into the plane we recommend you to have your passport, ID and boarding pass in your hand so that are Volaris airlines staff will help you out to sit on the designated seat.
Frequently asked questions (FAQs)
Can I cancel my tickets after booking it?
Yes, you can cancel your ticket after the 24 hours of booking and before 3 hours of flight boarding.
Where can I find the volaris app?
Volaris app is available on Apple Store and Google Play Store you can easily downloaded from there.
Where can I find the helpline numbers for the refund?
You can find the helpline numbers on our official Volaris website and can contact our team for the refund.